A Superintendência de Proteção e Defesa do Consumidor (Procon-BA), autuou três das quatro agências bancárias no município de Valença, no Baixo Sul da Bahia. As agências do Bradesco, Caixa Econômica Federal e Itaú foram flagradas descumprindo a lei que regula o tempo de atendimento aos consumidores. No Bradesco, além do descumprimento do tempo de atendimento de 20 minutos, a agência recusava o recebimento de pagamento de boletos com valores inferiores a R$ 2 mil. Já na Caixa Econômica Federal, ficou constatado que o controle de atendimento no setor dos caixas era realizado através de senhas, sem presença de informação sobre o horário de chegada do consumidor, prejudicando a contagem do tempo de espera. Por último, no Itaú Unibanco, também foi constatado o descumprimento de tempo no atendimento aos consumidores.

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